ACTED

Citizen Charter

The Citizens Charter is a major policy tool used by local governments that establishes the level of service that the public should expect, outlines accessible grievance-redress methods, and encourages transparency and accountability in the administration. During Phase I, FSLGA assisted six local governments in revising their citizen’s charters to document their commitment to religious freedom …

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Complaint Response Mechanism

A steering committee was set up in each target province, composed of provincial council officials and project staff, to enable discussions on the project, its objectives and activities. These steering committees organized quarterly meetings in collaboration with ACTED and FSLGA during which they will oversee the project and provide feedback. Due to the sensitivity of …

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